At Yinarrma, we take pride in providing high-quality Native Grain Flour and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below:

 

Eligibility for Refunds

• Refunds or replacements are available for products that are damaged, defective, or incorrect upon delivery.

• Requests for refunds must be made within 14 days of receiving your order.

 

Non-Refundable Items

• We do not offer refunds for change of mind.

• Products that have been opened or partially used are not eligible for refunds unless they are defective or damaged.

 

How to Request a Refund

• Email us at yinarrma@gmail.com with your order details, including your name, order number, and a description of the issue.

• Attach photos of the damaged, defective, or incorrect item(s) for verification.

• Once your request is reviewed, we will notify you of the approval or rejection of your refund.

 

Refund Process

• Approved refunds will be processed within 5-7 business days to your original payment method.

• If a replacement is requested and approved, we will ship the replacement product free of charge.

 

Returns

• If required, we may ask you to return the product to us. We will provide instructions and cover return shipping costs for eligible cases.

 

For any questions or further assistance, please contact us at yinarrma@gmail.com or 0427 452 660. We are committed to resolving any issues promptly and fairly.